Frequently asked questions
Before you ask on WhatsApp, it might already be here.
Is there a lock-in contract?
No. You pay month to month and can cancel whenever you want, with no penalty and no months of notice.
How does the 30-day trial work?
You use the platform for 30 days without paying anything. If you decide to stay, billing only starts after that period, on the plan you choose: ≈ US$ 19, US$ 32 or US$ 57 per month.
I already track bookings in a spreadsheet — can I migrate?
Yes. Our team helps import your units, rates and in-progress bookings from your current spreadsheet during onboarding.
How many units can I register?
Pousada includes up to 6 suites; Pousada+, up to 15; Pousada Pro, up to 15. Above that, ≈ US$ 3 per additional suite per month.
Will the bot use my WhatsApp number or a new one?
Yours — we connect the bot to the WhatsApp number you already use with guests, so there's no new number to announce. Today that connection is set up manually by our team; it isn't a self-service signup.
Does the bot reply to guests on its own, without me seeing it first?
For conversational replies, no: the bot drafts the answer instantly, but it is only sent after someone on your team approves it. There are narrow, deliberate exceptions — the fixed booking-lifecycle notices (confirmed, expired, handed to the team), whose wording is approved once and then goes out on its own, with no improvisation.
Does the booking enter the system by itself?
The hold does. When the guest sends the payment receipt, the dates are reserved in your dashboard automatically, for 24 hours, without anyone touching it. Actually confirming the booking remains your action — the system does not close a booking on your behalf.
Can I take over the conversation whenever I want?
Yes. The moment you reply manually on WhatsApp, the bot pauses that conversation automatically — it never competes with you.
How do you handle my guests' data?
The data stays yours — Glampcloud acts as a processor, not the controller of guest data. Everything is handled under Brazil's LGPD; full detail in our Privacy Policy.
Didn't find your question? Talk to us on WhatsApp.