Terms of Service

These Terms of Service ("Terms") govern the use of the Glampcloud platform ("Glampcloud", the "Platform", "we"). By creating an account or using the Platform, you (the "User") agree to these Terms. If you do not agree, do not use the service.

1. Description of the service

Glampcloud is a software platform (SaaS) for managing bookings and operations at hospitality properties such as inns, glampings and independent accommodations. Its features include, among others, booking management, registration of units and prices, guest communication and payment processing, as made available on the Platform.

Glampcloud may add, modify or discontinue features at any time, seeking to communicate relevant changes with reasonable advance notice.

2. Registration and account

To use the Platform you must create an account providing truthful, complete and up-to-date information. You are responsible for keeping your access credentials confidential and for all activity carried out under your account.

You must notify Glampcloud immediately of any unauthorised use of your account. Glampcloud is not liable for losses arising from unauthorised use resulting from the User's failure to protect their credentials.

You represent that you have the legal capacity to enter into this agreement and, when representing a legal entity, that you hold the powers to bind it to these Terms.

3. User responsibilities

By using Glampcloud, you agree to:

• Use the Platform only for lawful purposes and in accordance with these Terms;
• Provide and maintain accurate information about your property, units and prices;
• Be responsible for the truthfulness and lawfulness of the data you enter, including guest data;
• Comply with applicable law, including Brazil's LGPD, when processing guest data that you enter or manage on the Platform;
• Not attempt to access unauthorised areas or data, circumvent security mechanisms, or interfere with the operation of the Platform;
• Not use the Platform to send unsolicited communications (spam) or unlawful content.

With respect to guest data, you act, where applicable, as the controller of that data, and Glampcloud as the processor, handling it according to your instructions and to the Privacy Policy.

4. Payments and plans

Use of the Platform may be subject to payment according to the contracted plan, including any free trial periods.

• Amounts, billing frequency and conditions are those stated at the time of contracting.
• At the end of a free trial period, billing for the contracted plan may begin under the conditions presented.
• Payments may be processed by third-party providers; by making them, you are also subject to those providers' terms.
• Unless stated otherwise or required by law, amounts paid are not refundable for periods already used.

Glampcloud may change prices and conditions upon reasonable prior notice. Changes do not apply retroactively to periods already paid for.

5. Intellectual property

The Platform, including its software, design, trademarks and content, belongs to Glampcloud or its licensors and is protected by applicable law. These Terms grant you no right over Glampcloud's intellectual property beyond the limited right to use the Platform as set out here.

The data you enter into the Platform (property, booking and guest data) remains yours. You grant Glampcloud the licence necessary to host, process and display that data for the sole purpose of providing the service.

6. Availability and support

Glampcloud endeavours to keep the Platform available and functional but does not warrant uninterrupted or error-free operation. There may be interruptions for maintenance, updates or due to factors beyond our control. We will seek to announce scheduled maintenance in advance where feasible.

7. Limitation of liability

To the fullest extent permitted by applicable law:

• The Platform is provided "as is", without warranties of fitness for a particular purpose beyond those expressly stated;
• Glampcloud is not liable for indirect damages, loss of profits, loss of data or loss of revenue arising from the use of, or inability to use, the Platform;
• Glampcloud is not a party to the relationship between the User (the property) and its guests, and is not responsible for disputes, cancellations, charges or obligations arising from that relationship.

Nothing in these Terms excludes liabilities that cannot be excluded under applicable law.

8. Suspension and termination

You may close your account at any time. Glampcloud may suspend or terminate access in the event of a breach of these Terms, misuse, non-payment or legal requirement, seeking to notify the User where appropriate.

After termination, your data may be deleted or anonymised, subject to statutory retention periods. Exporting relevant data before termination is recommended.

9. Changes to these Terms

We may update these Terms from time to time. The version in force will always be available on this page, with the date shown at the top. Continued use of the Platform after material changes constitutes acceptance of the new Terms.

10. Governing law and jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil. The courts of the district of São João Batista do Glória, Minas Gerais are elected to settle any disputes, waiving any other, however privileged.

11. Contact

Questions about these Terms may be sent to:

Glampcloud
Email: glampcloud@gmail.com
Fazenda Fumal, São João Batista do Glória/MG, CEP 37920-000, Brazil